Support

Mathly solves math and science problems from a photo. Point the camera at a problem — printed or handwritten — and the app reads it, works through the solution one step at a time, plots a graph where it helps, and answers your follow-up questions.

The short onboarding quiz sets your subjects, level, and preferred explanation style. You can retake it at any time from Settings.

The app misread my problem. Fill the frame with just the problem, keep the page flat, and avoid shadows across the text. If handwriting is being misread, retake the photo straight on. You can also type the problem instead of scanning it.

A step looks wrong. Mathly checks each answer before showing it, but AI can still make mistakes. Ask a follow-up question in the chat — it will rework the step — and please email us the problem so we can improve it.

Where do my photos go? They are sent over an encrypted connection to our solving service, used only to produce your solution, and not retained afterwards. Your solutions and history stay on your device. See the Privacy Policy for details.

What Mathly Pro includes. Unlimited solving and follow-up chat, billed yearly ($39.99, with a 3-day free trial for new subscribers) or weekly ($6.99). Full terms are on the Terms of Use page.

Managing or cancelling. Subscriptions are billed by Apple or Google, not by us. On iOS, open the Settings app, tap your name, then Subscriptions. On Android, open the Play Store, then Payments & subscriptions → Subscriptions. Cancel at least 24 hours before the period ends to avoid renewal — including during a free trial.

Restoring a purchase. If you reinstalled the app or changed device, open Settings → Restore purchases. Use the same Apple ID or Google account you originally purchased with.

Refunds. Purchases are processed by the app stores, so refunds are handled by them. On iOS, use reportaproblem.apple.com. On Android, request a refund through Google Play. Email us if you need help with the request.

Mathly does not require an account or sign-in, so there is nothing to log into and no password to reset. Your solved problems, chats, and preferences live on your device.

To erase everything, open Settings → Delete all my data in the app. To have any data associated with your app installation deleted, email manol@balkanbit.app from the address you want us to act on and we will confirm once it is done.

Mathly is a study aid built to show the method, not just the answer. Your school or institution sets its own rules on what help is allowed on assignments and exams — please follow them.

Found a bug, or something in the app that does not look right? Email manol@balkanbit.app with a short description and a screenshot if you have one. We read every message.